Privacy Policy

Why We Collect Personal Information

To provide platform services to Users, Alicerce Valtrion collects specific personal data for the purposes described below. This data will be used solely for these purposes and not for any other reason. If our purposes change, we will take appropriate steps, such as notifying Users or obtaining additional consent, as required by applicable law.

Register and Manage Your Account

User identification, customer verification through Alicerce Valtrion, management of user data, and delivery of notifications

Account closure via remote authentication, resetting contact details like phone numbers and email addresses

Supply of Goods or Services

Verification of digital asset trading relationships

Inheritance and Transfer Management

Comprehensive management of digital asset trading relationships, covering setup, ongoing maintenance, and service termination

Preventing unauthorised use

Analyzing usage statistics to deliver new, tailored services

Ongoing improvement and optimisation of platform services

Event Details and Promotions

Providing updates on upcoming events and promotional offers

Handling Complaints

Verification of complainant identities and complaint details

Contacting users for verification, notifying them of processing results

Resolving transaction errors and damages

AML/CTF and Legal Investigations

Verifying the identities of complainants and the details of complaints

Collaboration with law enforcement authorities for investigations.

Terminology

For purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are the 'Parties' and, individually, a 'Party'.

Processing and Retention Period for Personal Information

We will process and retain your personal data for as long as required by law or for the period agreed when we collected it from you.

Collaboration with law enforcement agencies during investigations.

In general, we retain your personal information for 18 months after you delete your account or if your account is deactivated for misuse. This period allows time for any reviews by financial institutions or investigations by authorities. If no reviews or investigations occur, we will permanently delete your data after this period.

If an investigation into a legal violation is ongoing, we will retain your information until it concludes.

If there is any outstanding debt or credit from your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all Users who trade on the Alicerce Valtrion Global website and its mobile app (the “Platform”). Users must adhere to the terms and conditions set forth in this Agreement, in compliance with applicable laws and regulations governing personal information and data protection in their respective country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations refers to the latest amended version, whether the amendment occurred before or after this Agreement was signed.

Headings

Headings in this Agreement are provided solely for convenience and do not affect the interpretation of the terms and conditions. Any reference to statements, terms, conditions, annexes, or schedules refers exclusively to those contained in this Agreement.

Guidelines for the Use of the Term Include

In this Agreement, the term 'include' shall mean 'including but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and to collect a range of information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings to verify the identity of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) may be used for Alicerce Valtrion identity verification on third-party platforms..

Limitation of Liability

Although the Platform employs technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Accordingly, we do not make any warranties regarding the security of the personal information you provide, and we cannot be held liable for any loss or damage resulting from unauthorized access to your personal data.

Amendments to this Agreement

We may update this Agreement at any time. If we modify the Privacy Policy, we will notify you by posting the revised policy, including the new effective date and a summary of the changes. In some cases, we may also provide you with a direct notice. Please review the Privacy Policy periodically. Your continued use of the Platform after changes take effect signifies your acceptance of the updated terms.

Official Announcements

We issue official announcements solely through the verified contact details you have provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.